How Shipping Works

  • Place your order by choosing your service on our website.
  • Once we receive your order, we will ship you a box with a work order and a shipping label.
  • You place your shoes in the box, stick the shipping label over the existing label, and send it back to us.
  • We will make the repairs. If need, we will contact you.
  • Once we finish the work on your shoes, we ship it back to you.


At Shoe Care by Mail, we are committed to providing exceptional shoe care and repair services with a seamless shipping experience. Trust us with your cherished footwear, and we'll take care of the rest. Should you have any questions or require further assistance, please don't hesitate to reach out to our dedicated customer support team. Thank you for choosing us as your trusted shoe care and repair partner.